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Terms & Conditions

Please note that while items have been prepared, cooked & plated separately for any dietary requirements  -  our kitchen does use allergen ingredients in other items.

 

 

By placing an order with Dusted & Delicious you are agreeing to the following terms & conditions:

All prices are subject to change. We reserve the right to modify or cancel orders, but will only do so after providing notice.

  1. We do our absolute best to deliver orders to the correct address at the correct time, but cannot take responsibility for circumstances beyond our control. If we have an unexpected issue with delivery we will endeavour to contact you and let you know as soon as possible

  2. Plates and equipment delivered remain the property of Dusted & Delicious. Please make sure plates are scraped clean and available for collection, usually the following business day after the order is delivered.

  3.  Any breakages, losses or damage to equipment will be at customer expense

  4. We invoice after catering has been supplied. Our payment terms are 7 days from date of invoice.

  5. For any jobs over $1000 we require a 40% deposit unless otherwise agreed.  The deposit is non refundable.

Staff

We are happy to drop our food off either plated and ready to serve, or packed for you to heat and eat at your leisure. We can also provide a full function service with staffing and set-up. Staffing can include wait/bar staff, duty manager/supervisor, and chefs. Staff are charged per hour, with a minimum of 2 hours each.

Set up/clean up costs

We deliver tea and coffee ready to be set on a table, with all provisions provided in a plastic tub which can be used at the end of your session to pack dirty cups etc for collection. Where practical coffee and hot water is delivered in pump pots ready to pour, or will just require hot water added. Serving plates are to be scraped clean, stacked together and available for collection, usually the following business day after the order is delivered. However if you require us to set up and/or clean down tea & coffee and/or food orders, this comes at a fee of $18 per half hour.

Drinks

We are happy to arrange all your bar requirements, including non-alcoholic. Prices are quoted depending on your needs and budget. All alcohol is provided on a sale or return basis. 

Hire

We can organise all hire requirements for your function. Large items may incur an additional delivery cost. Please note that we do not provide cutlery & plates (disposable or not) with orders unless requested and at an additional cost. 

Labelling

All of our platters are labelled with distinctive Dusted and Delicious stickers to help us identify plates at pick up. We also clearly label food vegetarian, non-vegetarian, gluten free, dairy free & vegan. Special diet meals are plated and labelled separately to main platters. There is a $1 charge for each plate where plating for individuals is required. 

 

Late orders or cancellations

We require orders or changes to orders before 10am the day before, otherwise the following late fees may be charged:

- orders received between 10am – 12pm $10 

- orders received between 12pm – 2pm $15

- orders received between 2pm – 4.30pm, $25

- orders received on the day catering is required $30

Product requested is subject to availability

The following cancellation fees may apply:

- less than 24 business hrs notice, up to 50% of the total cost

- on the day of order, up to 100% of the total cost 

If you are not happy with the quality or condition of the products on arrival, please let us know immediately. As the products we offer are fresh and edible, we do not accept returns.

If Dusted & Delicious Catering accepts responsibility for an error with the order, or quality of the products received, we will provide a refund, replacement of the item, or a discount will be applied to the order, where applicable.

Delivery – within Wellington CBD

For deliveries within the Wellington CBD there is a $10 delivery fee. 

Delivery – outside Wellington CBD

For deliveries outside the Wellington CBD please contact us.

Orders are delivered on disposable platters (biodegradable and/or recyclable) and all food is delivered cold with heating instructions if appropriate.